Shipping policy
This Shipping Policy outlines the procedures, timeframes, and terms relating to the dispatch and delivery of orders placed on the website BODI8.COM, operated by BODI8 Unipessoal Lda trading as Bodi8. By placing an order, you agree to the terms described herein.
Order Processing
• Order Confirmation: Once payment is successfully received, your order will be confirmed and processed. Orders placed during weekends or public holidays will be processed on the next available working day.
• Processing Timeframe: We strive to process all orders within 2 business day. In exceptional circumstances, processing may take slightly longer. You will be notified immediately via email should any delays occur.
Delivery Timeframes
• Domestic Deliveries: For orders within Portugal, we aim to deliver within 3 to 7 working days from the date of dispatch. Please note that delivery times may vary depending on your precise location and local courier schedules.
• International Deliveries: For shipments outside the United Kingdom, delivery timeframes typically range from 7 to 14 working days. Specific delivery durations depend on the destination country, customs processing, and local postal services.
Shipping Methods and Carriers
• Available Shipping Options: Bodi8 offers several shipping options, including standard and express delivery, where available. The choice of shipping method is based on the destination, dimensions, and weight of the package.
• Reliable Carriers: We partner with reputable courier services to ensure that your order is handled with care and delivered securely. Tracking details will be provided once your order has been dispatched.
Shipping Fees
• Calculation of Shipping Fees: Shipping fees are calculated based on the total weight, dimensions of the package, and the destination address. These charges will be clearly displayed during the checkout process before your order is confirmed.
• Promotional Offers: Occasionally, we may offer free shipping promotions or discounted shipping rates. Any such offer is subject to the terms stated at the time of promotion.
Order Tracking
• Tracking Information: Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor the progress of your delivery in real time. We encourage you to use this service to stay updated on your package’s whereabouts.
Delays and Exceptions
• Unforeseen Circumstances: Although we work diligently to adhere to the stated timeframes, factors beyond our control—such as adverse weather conditions, courier delays, or customs clearance issues—may occasionally cause delays. In such instances, Bodi8 will make every effort to inform you promptly regarding the status of your order.
• Liability: Once the order leaves our facility, Bodi8 cannot be held responsible for any delay or disruption caused by the shipping service provider. We recommend contacting the carrier directly for detailed inquiries about delayed deliveries.
International Shipping and Customs
• Additional Charges: For international orders, customs duties, taxes, and any additional charges imposed by the destination country are the responsibility of the recipient. We advise you to consult your local customs office for further details prior to placing your order.
• Customs Processing: Please be aware that delays in customs clearance can affect overall delivery times for international shipments.
Amendments to the Shipping Policy
Bodi8 reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on our website and will take effect immediately upon posting. We encourage you to review this policy periodically for any updates.
Contact Information
Should you have any questions, concerns, or require further assistance regarding our shipping practices, please do not hesitate to contact our customer support team at support@bodi8.com
By placing an order on BODI8.COM, you acknowledge that you have read, understood, and agreed to comply with this Shipping Policy. We are committed to providing you with a transparent and efficient delivery experience. If you need guidance on other aspects such as returns or tracking enquiries, please let us know.