Refund policy
Exchange and Return Policy of Bodi8
At Bodi8, customer satisfaction is paramount. If you are not completely satisfied with your purchase, we offer the right to exchange or return products, subject to the conditions outlined below. Please review this policy carefully before initiating a request.
Eligibility for Exchanges and Returns
• Timeframe: You may request an exchange or return within 30 calendar days from the date of delivery.
• Condition: To be eligible, the product must be returned in its original condition, unused, and in the original packaging with all tags and accessories intact. Products that have been altered, damaged, or show clear signs of use will not qualify for an exchange or return—unless they are found to be defective or if there was an error on our part.
• Non-Eligible Items: Certain items, such as personalised products, intimate or hygienic goods, and clearance or final sale items, are not eligible for exchange or return unless stated otherwise.
How to Request an Exchange or Return
• Initiating the Request: To begin the exchange or return process, please contact our customer service team at support@bodi8.com. Make sure to include your order number and a clear explanation of the issue or reason for your request.
• Authorisation: Once your request is received, our team will review it and, if it meets the eligibility criteria, provide you with a Return Merchandise Authorisation (RMA) number along with detailed return or exchange instructions.
• Documentation: Please include a copy of your order confirmation and any relevant documentation with your return shipment to facilitate a smooth process.
Return Shipping Costs
• For Defective or Incorrect Items: If the exchange or return is due to a defect, damage incurred during shipping, or an error on our behalf, Bodi8 will cover the return shipping costs.
• For Change of Mind: Should you decide to return an item simply as a change of mind, you may be responsible for the return shipping costs, unless otherwise stated at the time of purchase.
Processing and Refunds
• Inspection: Upon receipt of the returned product, our team will inspect it to ensure it complies with the outlined conditions. You will be notified by email once your return has been approved.
• Refunds: If a refund is requested, it will be processed using the original method of payment within 5 working days following the approval of your return. Please be aware that processing times may vary depending on your bank or payment provider.
• Exchanges: For exchanges, once your return is approved, we will dispatch the replacement product as soon as possible. If the replacement is unavailable, you may opt for a full refund.
Additional Considerations
• Accurate Information: The information provided at the time of purchase must be accurate. Returns or exchanges may be affected if any details are incomplete or incorrect.
• Communication: Ensure that all correspondence regarding your return or exchange includes your order number and any pertinent details to help us resolve your request swiftly.
• Policy Amendments: Bodi8 reserves the right to modify this policy at any time without prior notice. We encourage you to review this document periodically for any updates.
Contact
For any questions or further assistance regarding our Exchange and Return Policy, please contact our customer service team at support@bodi8.com.
By placing an order on BODI8.COM, you acknowledge that you have read, understood, and agreed to the terms of this Exchange and Return Policy.